The Hows, Whats & Whys of a Deleted EC Account

OK, I'm at the cross-roads again with Entrecard. After Monday's fiasco with having my entire Entrecard account deleted, I did hear from them. Here is their later email to me:

-----Original Message-----
From: Entrecard Support
To: willoaksstudio@aol.com
Sent: Mon, Mar 8, 2010 6:09 pm
Subject: Re: Your Entrecard account has been deleted

hello,

your account is active. It was reported that there was not widget on your blog and we seem to missed it also. we apologize for the inconvenience.



And, I did follow up with this rather exasperated reply:

To E.C.

So this means all the ads bought from me and all the ads I had queued up for my blog are just..poof, gone?

And I'm curious, you have my email address in order to report to me that you have deleted my account....but you cannot use it to confirm the anonymous "report" of no widget on my blog? which I also think you could have figured out by all the drops I both made and received earlier today as recorded on my dashboard?

I really don't understand this operation but I do know that an awful lot of great blogs have dropped out of EC...it's all really just sad. I used to think this was a pretty cool program and have even spent a bit of real money to put my blog on other widgets.

You're darn right I'm inconvenienced.

Karen
WillOaks Studio


The "Net Effect" of Being Cancelled

So, fellow ECers and blog readers....this is what my full, active dashboard looked like just yesterday morning! A nice long queue of blogs who had "purchased" ads lined up to show on my site. A pretty nice price for my ads (because I refuse to be a compulsive dropper here anymore, it's not terribly expensive.) Worst of all, what doesn't show up here, was the list of ads I had purchased ahead of time and was so excited to finally be showing up on (it included Admaster.)


OK, so below what a reinstated, but wiped out dashboard looks like after they have "deleted" and then "reinstated" your account.

I'm truly at the cross roads now about Entrecard. I've seen so many great blogs drop out. I've joined CMF and Adgitize since the last serious crossroads with EC....guess I'll just sleep on it a few days and decide what to do next....sigh. This really, truly bummed me out because I thought I had this program on a nice, sweet nearly auto-pilot and was happy with how it was going. And now? It all seems kind of stupid in light of recent developments....

Yep, my slate has been wiped clean, space on my blog sells for 2 ec (and I've been turning down ads for now), I've lost all the value I expected to earn from the reservations lined up at an average of 256 and 384 credits per day, and I have nothing scheduled now for showing my own blog ad. Obviously, I'm still pretty frustrated...I've dropped a note to EC to point out that while "sorry" is fine, there was a lot of value lost by me due to their mistake and asking them if they intended to make it "right" with me for all the credits I've lost due to being capriciously deleted....we'll see....

And still later, yes, they have sent 3000 credits to my account accompanied by this note:
You have been sent 3000 Entrecard credits!

These credits were sent from Entrecard direct to your Entrecard account and have
been applied to your balance. The transaction included the following note from
the sender:

error on ec

I also received a personal note from Larry, and I wrote back with a thank you and with the suggestion that a blogger be contacted before an account is just deleted--here's what he wrote:

Hello Karen,

Your credits were never lost. It has been refunded to your account. please visit http://entrecard.com/user/47608/transactions. In all fairness, I'vecredited your account another 3000 credits. I hope that helps.

Larry

And my response:
Thank you very much, Larry. It does make me feel better and I will append this to my blog post.

You're correct, I didn't loose any past credits. I lost the value of my blog for ad placement going forward, though, and credits for the ads that were queued up for showing on my blog for the next 8 days, purchased at between 256 and 384...and I am now valued at like 8 ec instead of 384...that's sort of like starting over again. Plus I need to contact all the bloggers that were scheduled to show on my EC widget and were canceled without notice. So it is actually a pretty big deal if one is using EC seriously.

I wonder, might you consider contacting a blogger about the widget lack or widget placement before just deleting an account going forward? Maybe you could have a posted policy that you'll contact them once, if there are any anomalies, and if there's no response in a given time, then you reserve the right to delete the account? Just a thought. It happened so quickly to me and I never saw it coming. I was dropping this morning, and came back to a deleted account in the afternoon (besides the fact that an anonymous blogger has that kind of power over another blog!)

It's just a thought,
Karen
WillOaks Studio

And a final P.S? In the middle of all this, the blower motor on my furnace burned out. It filled the house with that stink of burning motors or electronics or plastic or whatever reeks when it melts. It was scary and took awhile to figure out what was burning, and then I got very lucky. I plucked a repair company out of the phone book based on my furnace model...and they got here within half an hour (for a price, of course!) and it was fixed really quickly. Very lucky as it was 4 p.m. when I started calling! And very lucky as it's below freezing here again last night...
Whew, what a DAY!